PPropertyOS

Documentation

Welcome to PropertyOS

Run a full property portfolio — rent, leases, accounting, work orders, owner reporting — without spreadsheets. This guide walks through every module, in the order an admin would set them up.

What's in PropertyOS

PropertyOS is a multi-tenant SaaS for residential and commercial property managers in East Africa. One install runs many organizations; each organization manages its own properties, staff, tenants, and books.

The platform is organized into five working areas:

Property management

Buildings, units, leases, tenants, and the day-to-day operations around them.

Read more

Money

Rent collection, double-entry accounting, payment processing, and tax.

Read more

People

Tenant + owner portals, communications, and your public-facing website.

Read more

Settings

Roles, branding, addons, scheduled exports, audit logs, subscription.

Read more

Operations

Work orders with SLA tracking, complaints, inspections, scheduled maintenance, evictions.

Read more

Integrations

Flutterwave for MTN / Airtel / card / bank transfer; URA EFRIS; Africa's Talking SMS.

Read more

Recommended reading order

  1. Getting started — sign up your organization, choose a plan, seed your chart of accounts. Read →
  2. Properties & units — set up your portfolio before anything else. Read →
  3. Leases — once units exist, attach tenants and start rent generation. Read →
  4. Rent & accounting — turn rent collection on, configure your CoA, post the first month. Rent → Accounting →
  5. Payments + Tax — wire Flutterwave and URA EFRIS so money posts itself. Payments → Tax →
  6. Portals + Communications — invite tenants and owners, set up SMS/email reminders. Portals → Communications →

Core concepts you'll meet often

  • Organization — your tenancy. Every record (property, tenant, GL entry) is scoped to one organization. Users belong to one org at a time.
  • Property → Unit → Lease → Tenant — the canonical hierarchy. A lease links a tenant (or co-tenants) to a unit for a specific term.
  • RentCharge — the monthly (or quarterly, etc.) bill generated for an active lease. Tracks balance, late fees, status.
  • GLEntry — every financial event posts a pair of double-entry GL rows (debit + credit). Reports read GL entries, not transactional tables.
  • Base currency vs entry currency — each GLEntry carries both the raw transaction currency and a base-currency snapshot taken at posting time, so reports consolidate across multiple currencies.

Getting help

  • Each module page in this doc ends with related links and a "Try this in the dashboard" pointer.
  • Email support@propertyos.app for billing or account issues.
  • Critical incident? Mention it in the in-app feedback widget — it includes your org id automatically.